GetFit Support
Contact us about any product issue — a bug, feedback or a feature idea. We reply on business days.
The most common questions.
Notifications don’t arrive
Notifications are off in iPhone Settings. Turn them on: Settings → GetFit → Notifications. Water reminders are turned on separately in the app, on the Water screen.
Sign in with Apple doesn’t work
Check that you’re signed in to your Apple ID on the iPhone. If you still can’t get in, try Google or email, or write to us.
History import failed
The file needs to be a CSV with columns for the date, the exercise, and weight or reps. Strong and Hevy exports are exactly that. For any other file, write to us and we’ll take a look.
Apple Health data doesn’t show
In iPhone Settings open Health, then Data Access, then GetFit, and turn the permissions on. The data is only read on your phone.
My subscription doesn’t show on a new phone
Sign in with the same Apple ID and open, in the app: Profile → Settings → “Restore purchases”.
The coach stopped answering
You’ve probably used up today’s questions. The limit starts again every day, and the coach tells you so itself.
Managing and restoring purchases
To view, change or cancel your Apple subscription, on iPhone open: Settings → your name → Subscriptions. Or apps.apple.com/account/subscriptions. To restore purchases, in the app: Profile → Settings → “Restore purchases”.
Deleting your account? See Account & data.
How to write to us
To help us reply quickly, include:
- Your iPhone model and iOS version
- The app version: Profile → Settings → Version
- A short description of the problem and, if you can, a screenshot